Last Updated: February 25, 2026
By accessing or using LabelEngine AI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and LabelEngine AI ("we," "us," or "our").
LabelEngine AI is an AI-powered video compliance analysis platform that:
The Service uses artificial intelligence and machine learning technologies to assist with compliance analysis. AI outputs are probabilistic and may contain errors, omissions, or inaccuracies.
To use the Service, you must create an account. You agree to:
You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements.
The Service is offered under the following plans, all prices in USD:
Pricing is displayed on our website and may change at any time. Any price change to an active subscription will be communicated to you by email at least 30 days before it takes effect.
Pro and Agency plans are subscription services that renew automatically. By subscribing, you authorize LabelEngine AI to charge your payment method on a recurring monthly basis at the then-current subscription price, starting on the date of your initial purchase and on the same date each subsequent month (the "Billing Date").
Your subscription will continue and your payment method will be charged automatically each month until you cancel. You will receive an email receipt after each successful charge. To avoid being charged for the next billing period, you must cancel your subscription before your Billing Date. Cancellation instructions are provided in Section 4.4 below.
All payments are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. By providing your payment information, you authorize us to charge your payment method for all fees incurred, including recurring subscription charges. We do not store your full card number on our servers.
You may cancel your Pro or Agency subscription at any time through your account dashboard at labelengine.ai by navigating to Account → Subscription → Cancel Subscription. Cancellation takes effect at the end of your current paid billing period; you retain full access to the Service until that date. No partial refunds are issued for unused days in a billing period.
You may also request cancellation by emailing moe@labelengine.ai. We will confirm cancellation within 2 business days and process it before your next Billing Date.
Single Analysis purchases are one-time and are not subject to cancellation or subscription management.
One-time purchases (Single Analysis): All sales are final once video analysis begins. Refunds may be issued at our sole discretion in cases of technical failures that prevent report generation, duplicate charges due to system errors, or extended service unavailability.
Subscription plans (Pro and Agency): Monthly subscription fees are non-refundable once a billing period has begun. If you cancel mid-period, you will not receive a refund for the remaining days; your access continues through the end of the paid period. Refunds for subscription charges may be issued at our sole discretion in cases of duplicate charges due to system errors or extended service unavailability affecting the entire billing period.
Refund requests must be submitted within 7 days of the charge to moe@labelengine.ai.
You are responsible for all applicable taxes. Prices displayed do not include taxes unless explicitly stated.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
You are solely responsible for the content you upload. You represent and warrant that:
You retain all ownership rights to videos you upload. By uploading content, you grant us a limited license to:
Uploaded videos are stored in AWS S3 until you request deletion through your account dashboard or by contacting us. Temporary processing files (frames, audio) are deleted immediately after analysis completes. This license terminates when you delete your video from AWS S3 storage.
The Service, including all software, algorithms, reports, and documentation, is owned by LabelEngine AI and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without written permission.
Compliance reports generated by the Service are provided for your use. You may download, print, and share reports as needed for your business purposes.
IMPORTANT: LabelEngine AI uses artificial intelligence to analyze video content. AI systems are not perfect and may produce inaccurate, incomplete, or misleading results.
THE SERVICE DOES NOT PROVIDE LEGAL, REGULATORY, OR PROFESSIONAL ADVICE. Compliance reports are generated by AI and are intended as decision support tools only. You must:
You acknowledge and agree that:
YOU ASSUME ALL RISK FOR RELIANCE ON AI-GENERATED OUTPUTS. We are not responsible for:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
We disclaim all warranties, including but not limited to:
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LABELENGINE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless LabelEngine AI, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be unavailable due to:
We reserve the right to modify, suspend, or discontinue the Service at any time without notice or liability.
You may cancel your subscription at any time through your account dashboard (see Section 4.4 for step-by-step instructions) or by emailing moe@labelengine.ai. Subscription cancellation takes effect at the end of the current paid billing period; you retain access until that date. You may also close your account entirely by contacting us at the email above. Account closure does not entitle you to a refund of any fees already paid.
We may suspend or terminate your account immediately, without notice, if:
Upon termination:
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to a jury trial and to participate in class actions.
Either party may seek injunctive relief in court to protect intellectual property rights or prevent unauthorized access to the Service.
We may modify these Terms at any time. Material changes will be communicated via:
Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and LabelEngine AI regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.
These Terms do not create any agency, partnership, joint venture, or employment relationship between you and LabelEngine AI.
If you have questions about these Terms, please contact us:
By using LabelEngine AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.